Joined: 14 Aug 2006
|Posted: Wed May 04, 2022 9:58 am Post subject: Ford Australia to pay compensation to Ranger owners
|Ford to pay compensation to Ranger owners
Ford Australia is set to pay compensation in excess of $110,000 to 100 owners of the current-generation Ford Ranger after admitting it had deleted fuel-saving ‘stop-start’ technology on the vehicles sold to customers in Australia.
The fuel-saving feature on the twin-turbo 2.0-litre four-cylinder diesel engine in the Ranger turns-off the engine when the Ranger is stopped in traffic and then restarts when the driver releases the brake pedal.
The Stop-start technology can improve fuel-consumption on the Ranger by up to eight per cent.
Ford’s markets its twin-turbo 2.0-litre four-cylinder diesel as being one of its most efficient engines.
After Ford removed the fuel-saving technology on the 100 Rangers the average consumption of Ford Ranger XLT and Ford Ranger Wildtrak variants powered by the twin-turbo 2.0-litre four-cylinder diesel engine increased from 7.4L/100km to 8.0L/100km – an increase in fuel consumption of some 8.1 per cent which was equal to an extra $247.50 in fuel costs over 12 months.
Some buyers of the updated version of the run-out Ford Ranger will not receive compensation of a $1100 refund because Ford has updated the fine-print technical information on their brochure.
However, 100 customers ordered cars before the fine print changes were made to the technical specs on the Rangers and they collected their shiny new trucks from their local Ford dealer with the fuel-saving feature somehow not on their pride and joy.
I wonder how long it took some of the buyers to realise something was missing on their new Ranger.
A statement from Ford Australia to another Australian motoring website reads:
“Due to ongoing semiconductor shortages, certain Rangers arriving in Australia from January 2022 were not produced with automatic ‘stop-start’. This included Ranger double-cab XL, XLT, FX4, Wildtrak and Wildtrak X models fitted with our (twin-turbo 2.0-litre four-cylinder diesel engine) with 10-speed automatic transmission.
An email was sent to the 100 x Ford Ranger owners advising them……………..: “We apologise for this change and, provided that you still own your vehicle, we would like to offer you a one-off pre-paid Visa gift card of $1100 (including GST) as compensation for this specification change.”